Shipping and Returns

Shipping Terms

Products are shipped directly from our partner suppliers in order to save on freight costs and to speed up delivery. We are in South Australia and our suppliers are located in various parts of Australia. They each have their own processing and delivery methods, so estimated delivery times will differ depending upon what supplier. Packages may also arrive separately.

Delivery

We process orders on business days, which are Monday to Friday and exclude public holidays in South Australia.

We confirm dispatch of your order by email with a tracking number to monitor its progress online. If an item is on back order, you will be advised of the ETA via email.

All orders aim to be packed and dispatched within 48 hours of submission, or upon receipt of payment. During busy periods, particularly after a sale announcement or during seasonal retail peaks, extra time maybe required to process your order. We use Australia Post for 90% of our deliveries. Once lodged at an Australia Post outlet, it is then out of our control on how long your parcel will take to get to you.

Approximate Delivery Times

Melbourne 4 – 6 days
Sydney 4 – 6 days
Canberra 4- 6 days
Brisbane 5- 9 days
Tasmania 5 – 9 days

Returns Policy

Faulty or Damaged Items

In the unlikely event that the items received are faulty or damaged on delivery, please notify us within 7 days.

As products are made from natural wood, the wooden material may not be consistently perfect. For products with natural wood feature, it must be noted that it is normal to have inconsistent pattern, texture and feel for the surface as most natural wood featured items are not similar to one another. If this occurs, it is not recognised as defective items but as part of the natural wood’s feature. It is only a defect when the wood has unnatural marks on it such as cracks. Thus, any complaints on damaged goods must be accompanied by photos for our team to inspect and arrange the most suitable solutions for our customers. A credit note or refund would be offered depending on the severity of the issue.

If your order is lost or damaged beyond repair in transit, please contact our staff as soon as possible so that we can contact the freight company immediately to arrange for the best solution.

Incorrect Products Received

In the unlikely event that you received an incorrect product, please contact us immediately via phone or email to arrange for the best solution. If products are returned, it must be in original condition and packaging, unused and unassembled. Shipping fee for returned products will be fully covered.

Important Notes

For returned goods, it is important to note that it would only be accepted in original condition and packaging. Prior to returning an item, please contact us to obtain the Returns Authorisation number (RA number) for smooth transaction and further understanding to the cause of returning the products.

With any claims, it is important to be supported with a proof of purchase.

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